Opticians Liverpool Street London: Eye Contact , Unit 2, The Arcade, Liverpool Street, London, EC2M 7PN - (t) 0207 626 7232.
Eye Contact Opticians, London, Liverpool Street

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‘Worlds best optician…’ – recent feedback

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As part of our commitment to continuous improvement of the service we provide to our patients, we ask recent visitors on a two question survey, on a scale of 1 – 10 whether they would recommend us to a friend and why they chose the number which they did. These are the most recent comments from patients who visited us in the first few months of 2018:

“The service and expertise at Eye Contact is night and day compared to the high street branches advertising on TV”

“Swift and professional service”

“Because the service is good”

“The level of service is excellent and the drive to obtain an accurate prescription is what brings me back”

“Worlds best optician”.

For more information about services we provide to patients, please visit http://www.eye-contact.co.uk/, or if you would like to leave us feedback please visit our google plus page https://plus.google.com/+EyeContactLondon


Our privacy policy for patients of Eye Contact Opticians

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Data Protection and the General Data Protection Regulations (GDPR)

How we look after and safeguard information about you

The team at Eye Contact Opticians aim to provide you with the highest quality of healthcare. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Our legal bases for processing personal data for healthcare purposes, including appointment reminders, include public task or legitimate interests. When we provide services under the NHS General Optical Services contract (such as a sight test funded by the NHS), our legal basis for processing personal data in respect of that service is public task, otherwise our legal basis is legitimate interests. Our condition for processing special category data is the provision of health or social care.

We may process our patients’ personal data for marketing purposes with their consent or to meet a legitimate interest. This enables us to tell you about eye care products and services that may be relevant to you. If you do not want us to process your personal data for marketing purposes, please let us know and we will stop.

Information recorded

Information recorded may include:

  • Basic details about you, such as address, date of birth, next of kin;
  • details of your spectacle or contact lens prescription;
  • details of glasses or contact lenses supplied to you;
  • other details and notes about your health and medical treatment;
  • records of medicines you have been prescribed by your doctor;
  • information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.

We may store either through our patient management system and/or your written record any email correspondence received either via email or via our contact us page on http://www.eye-contact.co.uk/contact-us/. Subject to the terms set out below.

We may also store clinical imaging of your eyes, including images of your retina, corneal topography and visual field plots.

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details about your ocular health, your general health, advice given and referrals made to other health professionals. This information won’t be shared with anyone else except under the circumstances described below in ‘Sharing Information’.

Sharing Information

The information held about you will not be shared for any reason, unless:

You ask us to do so;
We ask and you give us specific permission;
We are permitted by law, for example where public interest overrides the need to keep the information confidential.

The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other health professionals.

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above. Important Notice

Following an eye examination (or on completion of a contact lens fitting) patients will be given a copy of their prescription (specification). Copies of both the above documents can be issued for a small charge but for the safeguard of our patients the following should be noted:

• The document will need to be signed by the prescribing optician. He or she may be available on the same day, but the signature may be delayed until the optician is next in the practice.
• Details will not be given out over the phone, this is for both security and the elimination of transcription errors.
• Under no circumstances will patient details be given out to a 3rd party unless under strict written authorization of the patient concerned.

Contact Us via Our Website or email

In order to contact us via our website ‘Contact Us Page’ you must Opt In and accept that the information you provide to us is input by you as a data inputter , and that you are responsible for the data provided and accuracy of that data. Information received by the contact us page and responses back to you via email from us will form part of your health record with us, as such this will be stored on our patient management system and/or your written record.

Responses to email/contact us forms off our website will be subject to our sharing of information policy set out above.

Your Rights

You have the right to confidentiality under the GDPR, the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply). We also comply with the NHS Code of Practice on Confidentiality and optical practices have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Our guiding principle is that we hold your records in strict confidence.

Your right to view your health record

You have the right to ask for a copy of all our records about you.

You will need to give adequate information in order for optical staff to identify you (for example, full name, address and date of birth).

If you think any information we hold on you is inaccurate or incorrect, please let us know.

Our general data protection policy is set out below;

All personal data will be relevant and lawfully collected

Data shall only be held and used for lawful purposes

Data held on a specific patient will not be disclosed unless under written permission from the said patient

Every effort will be made to ensure data is accurate and up to date

An individual shall be entitled:

• at reasonable intervals and without undue delay or expense to be informed by any Data User whether he holds personal data of which that individual is the subject
• to have access to any such data held by a Data user; and where appropriate, to have such data corrected or erased.


Where we have already provided the information and you require a duplicate (such as a duplicate copy of your prescription) a fee of £5 may be payable in advance.

A request for access to personal data must be made in writing subject to any applicable exemption. A copy of information held both on manual record and computer will be provided, we do not charge for this unless it is a duplicate of information already provided. We are required to respond to your request within 30 days


Arif Karim, arif@eye-contact.co.uk

Up to 50% off All Sunglasses

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All brands. From designer to sport, Rayban to Serengeti. Visit the practice for up to 50% off sunglasses. Ends soon. Ts&cs apply.

50% off Optomap Retinal Imaging

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Eye Contact is the only high street optician in the city area with the world’s most advanced retinal imaging technology.

The Optomap consultation with our Head Optometrist at our practice on Liverpool Street provides:

  • A map of nearly your entire retina giving  a more detailed view than all other methods available
  • Detects general health conditions (e.g. hypertension,  heart disease, stroke) and eye disease (e.g. Macula degeneration, cataracts, retinal detachments, glaucoma) often years in advance
  • The opportunity for you to view and discuss the optomap images of your eye at the time of your exam
  • A permanent record for your medical file, enabling your optometrist to make important comparisons if potential problems show themselves at a future examination

Please book as soon as possible to receive your preferred appointment time: http://www.eye-contact.co.uk/contact-us/

Christmas at Eye Contact

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Its Christmaaaaassss!!! Yes, it’s that time of year, again.

While there isn’t much inherently festive about market leading clinical care, brilliant product ranges, and the biggest and best contact lens practice in the city, we’ve done our best at Eye Contact (as you can see!)

A time ‘for-giving and a time for-getting’ as Cliff will tell you, but really its very important to remember a healthy eye care routine in the new year if you’ve missed your appointment this year.

We’ll be with you in the new year with brilliant offers to make looking after your eyes as pleasurable as possible. Some things to bear in mind over the Christmas period:

  • We close our doors for the Christmas period from 5pm, 22 December and re-open 9am, 2 January.
  • If you need to order contact lenses, the latest date to order for delivery to the practice is 18th December.

Other than that it remains to say, have a great Christmas and New Year! Thanks a lot for your support and we look forward to welcoming you in the the New Year. The Eye Contact Team, Arif, Kalpesh, Shaheena, James.

£119 OFF Prescription Spectacle Lenses

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£119 OFF Prescription Spectacle Lenses – Ends 6pm Nov. 30th,  2017.

To claim your £119 off prescription spectacle lenses, act quickly!

Drop into the practice on Liverpool Street (entrance in the Arcade on Liverpool Street) or call 0207 626 7232.

You can also email us on info@eye-contact.co.uk, but you will get a quicker response by phone.  See below for a map and full address.

Check in practice for upgrade prices, terms and conditions apply.

Contact Us

optomap retinal imaging days – only at Eye Contact

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Optomap Retinal Imaging Days

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Enhance your health & well being offer with Optomap Retinal Imaging Days

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Tom Ford Collection

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[product_category category=”tom-ford” orderby=”date”]

BlephEx™ : How To Get Rid Of  Sore, Red Eyelids

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BlephEx™ is a revolutionary new patented hand piece, used to very precisely and carefully, spin a medical grade micro-sponge along the edge of your eyelids and lashes, removing scurf and debris and exfoliating your eyelids.

What is Blepharitis?

Blepharitis is a chronic, inflammatory disease of the eyelids caused by an overgrowth of normal bacteria living along the lid and the base of the eyelashes. Anyone can get blepharitis at any age, but the prevalence increases with age, since as we get older, we make fewer natural antibodies in our tears.


This overgrowth of bacteria produces a biofilm that traps scurf and debris along the eyelashes and harbours bacterial exotoxins along the lid margin. These exotoxins penetrate the eyelid tissue causing low-grade inflammation which adversely affects the tear glands, turning down tear production. Fewer tears containing fewer antibodies allow even more bacteria accumulate and a vicious cycle is established, leading to chronic irritation and dry eye.
Since the eyelids are difficult to clean, this overgrowth of bacteria, biofilm, scurf and debris can accumulate over many years, and the exotoxin-induced inflammation can cause significant damage to the eyelid and tear glands.
Now, thanks to BlephEx™, your eye doctor can precisely and safely, clean and exfoliate your eyelids and lashes, which will almost immediately improve your symptoms. More importantly, by completely removing the exotoxin-laden biofilm along the lid margin, your doctor can help you avoid the long-term inflammatory damage to your tear glands, preventing chronic dry eye syndrome.

Book your Blephex Treatment Today

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